DISTRO01Support on each plan
| Plan | Support | Reply time | Release review |
|---|---|---|---|
| Subelo Free $0/year | Help center + email | Within 5 business days | Human review |
| Subelo Solo $21.99/year | Standard email support | Within 2 business days | Human review |
| Subelo Plus $39.99/year | Faster email support | Within 1 business day | Human review |
| Subelo Label $79.99/year | Priority support | same business day | Priority human review |
Every release on every plan is reviewed by a person before it goes to stores. Business days and hours:
02Contact us
Email support
Send it from the email you sign in with so we can find your account.
Help center
Start with the FAQ and How it works.
To get a faster answer, include
- the release title and artist name,
- the UPC or ISRC if you have it,
- what you expected and what happened (a screenshot helps).
03Common requests
- Fix a release that needs changes: open it from your dashboard. We email you what to change.
- Plan and limits: see your usage on your account page, or compare plans on Pricing.
- Take a release down: email support with the release title. See takedowns.
- Report stolen music or a rights problem: email admin@subelodistro.com. See rights claims.
- Privacy requests (copy or deletion of your data): see the Privacy Policy.